![]() Spirit's online system changed unexplainedly changed our address without our knowledge, therefore preventing me from checking my fiance in online. Avoid this toxic waste dump of an airline."Ĭons: "Literally everything else. Anything was better than being anywhere near Frontier Airlines for another minute. We took the refund, rented a car with the money, and drove overnight to get home instead. Just a refund of a ticket you bought months ago so that you can buy an astronomically expensive ticket at the last minute on another airline, or a rebooked ticket on an overbooked plane in two days that will probably be canceled, too. No hotel vouchers, no tickets on any other airlines. Finally, at EIGHT PM, they do announce that our flight has been officially canceled, and what are we offered in compensation? A refund, or a ticket on a (fully booked!) flight on their airline two days later. Meanwhile, we can't self-cancel our flight and get a refund because they've already loaded our bags onto the empty plane without a crew, and they won't get individual bags back, so those of us with a checked bag are trapped at the airport until this awful airline finally decides to let us go. They still have two more hours to make us miserable, why would they cancel the flight? So we sit there as they tell us they might be able to get another pilot from another flight don't worry they're going to try. But they don't cancel it! Oh no, not yet. They announce: the pilot has timed out, he can't fly us anymore, even if we DO get a flight crew. The pilot has been sitting outside the gate this whole time, and we see him go up and shake his head at the gate agent. Finally, it got delayed to 6:18pm, but we were told a crew was flying in from Chicago, so not to worry, we would DEFINITELY be on the plane and out of there by 6:45 at the LATEST. Then, after we finally got to our gate, we saw that all the other flights for Frontier were starting to get delayed or canceled, so of course we got worried about ours, but despite frequent checks with the gate agent, we were told no no no, don't worry, our flight was still going forward. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"Ĭons: "We arrived at 9:30am for our 11:55 flight, and promptly spent the next hour and a half JUST in a massive line to drop off our bag, even though we'd already checked in online. I would love to see an expansion to this USO location. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. ![]() As a service member, I would like to thank him for his service. The gentleman working the register was very pleasant and was a welcome personality so early in the day. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?).
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